Shipping policy
SHIPPING POLICY
At Elyon London, we work to process and ship every order as quickly as possible.
Order processing
Orders are processed Monday to Friday.
Please allow 3 to 10 business days for your order to be processed before shipment, especially during holidays, high-demand periods, or sale seasons.
Please note that we do not process or ship orders on weekends.
Once an order has been placed, we may not be able to cancel it if processing has already started.
If you need to change your shipping information, please contact us as soon as possible at:
Once an order has been processed or shipped, we may not be able to make changes.
Delivery times
Delivery times may vary depending on your location and the shipping carrier.
Estimated delivery times:
- United Kingdom: 7 to 15 business days.
- Europe: 7 to 14 business days.
- United States: 7 to 15 business days.
- Canada: 7 to 16 business days.
- Central America: 10 to 25 business days.
- Australia / New Zealand: 10 to 26 business days.
- Other countries: 11 to 30 business days.
In rare cases, delivery may take longer than usual due to customs, courier delays, high-demand periods, weather, or other circumstances outside our control.
In exceptional situations, delivery may take up to 40 business days.
If you experience an unusual delay with your order, please contact our customer support team at:
Tracking information
Once your order has been shipped, we will provide tracking information whenever available so you can monitor the progress of your delivery.
Please allow time for tracking updates to appear after your order has been dispatched.
Customs, duties, and taxes
Depending on your location, customs duties, taxes, or import fees may apply.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Elyon London is not responsible for delays caused by customs authorities.
Lost or delayed packages
If your package is significantly delayed or appears to be lost, please contact us at:
We will do our best to help you investigate the issue with the shipping carrier.
Contact us
For shipping questions, order updates, returns, refunds, or general customer support, please contact:
ELYON LONDON
Email: elyonlondon@gmail.com